What to Expect
Everything parents need to know before a first visit — honest, warm and no surprises.
Crying is completely normal
First haircuts can be overwhelming for little ones. Tears happen — and that is perfectly okay. Our stylists are trained to work calmly and quickly so the experience is over before the tears dry. We've done this hundreds of times and we promise: the snacks and treats at the end always help!
Patience is our superpower
We never rush. If your little one needs a moment to settle, we'll wait. If they want to sit on your lap instead of the chair, that's fine too. There's no script — we follow your child's lead and adjust as we go.
You're always welcome to step in
You know your child best. If you'd like to hold their hand, distract them with a tablet, or guide our stylist on what works — please do. We see parents as partners, not spectators.
Lice policy
For the safety and comfort of all our guests, we are unable to carry out any treatments if lice or nits are detected. Our stylists will let you know privately and respectfully, and we'll happily reschedule once treatment is complete. No judgement — it happens to everyone.
What to bring
A photo of a style you like is always helpful! For very wiggly toddlers, a favourite toy or snack can work wonders. We'll take care of everything else — including the treats after.
Baby's first haircut keepsake
Ask about our keepsake add-on — a personalised certificate and a little lock of hair in a lock box, the perfect way to mark baby's first cut. Just mention it when booking so we can prepare everything.
Fun chairs — subject to availability
Our cars and horse are very popular! While we do our best to accommodate requests, chairs are allocated on a first-come-first-served basis and we can't guarantee a specific chair will be free at your appointment time. If it's important to your little one, give us a call ahead and we'll do our best.
Cancellation policy
Please let us know in advance if you will not be able to make your appointment. Cancellations made up to 24 hours before via WhatsApp are processed without a penalty. Cancellations made 24 hours or less before an appointment will be subject to a 30% charge.
Still have questions? Give us a call or send a WhatsApp before your appointment — we love hearing from nervous parents and we are always happy to chat through any concerns.